Bread & baking
Myrome
Nice to have you here!
Welcome to myromy Service.
As a German manufactory, we support our products not only during production but far beyond it. Personal service, direct availability and genuine responsibility are just as much a part of myromy for us as the ceramics themselves.
At myromy, trained people in our own team take care of questions, complaints, returns and retailer inquiries – with real product knowledge, short communication paths and the aim of finding the best possible solution for our customers.
Here you will find helpful information, user manuals and answers to frequently asked questions about our products and your order. Many questions can already be answered in our FAQ section. For complaints, returns, product defects or other questions, our customer service is available via the contact form. Suggestions and feedback are also very welcome.
To the FAQAll orders are shipped directly from Germany. Short routes, transparent processes and a reliable point of contact. We support our customers directly in-house – with real product knowledge and a personal commitment to service.
If something is not right or is damaged in transit, we take care of a quick and straightforward solution. Goodwill, accessibility and responsibility are simply part of what we do.
myromy – made with love in Germany.
Ceramic requires special care during shipping. That is why myromy products use special packaging.
If transport damage nevertheless occurs, we will take care of a solution quickly and without unnecessary complications. Our customer service handles complaints directly in-house – personally, accessibly and solution-oriented.
Should a product not fit, returns can be processed regularly through our customer service. We focus on fast processing, transparent communication, and a fair solution.
You can find information about Westerwald natural clay, production residues, packaging and how we handle materials on our sustainability page. We have also compiled guidance on the correct disposal of ceramic, paper, cardboard and filling material on our recycling page.
Selected retailers and partners also receive personal support from myromy.
If you would like to add myromy to your range or have questions about working with us, our team will be happy to assist you directly.
We currently ship to:
- Germany
- Austria
- France
- Netherlands
- Belgium
- Luxembourg
The available shipping countries are displayed automatically at checkout.
Questions, suggestions, and contact
Nice to hear from you
Do you need personal support?
If your question was not answered in the FAQ, our customer service will be happy to help you personally. Use the following form for questions, suggestions, complaints, returns, or product defects.
